To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your item/s within 14 days of the delivery date. If for any reason you have not contacted us and you return your item/s on the 15th day, your return request will be rejected.
- Item/s must be in the original condition you received them in.
- Clothing must be unworn and unwashed.
- The item/s must be in the original packaging.
Are there any charges for return?
- Original shipping charges are non-refundable
- Returns are charged at £3.99. However, creating a returns label is free, we simply deduct £3.99 from your refund.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 5-7 working days.